Below are some common concerns and questions our customers typically have. For any other inquiries, please  contact us
Just Thrift through its buying programs and vast network of exclusive partnerships is able to curate a constant supply of brand name items that have been overstocked, returned or of second use.

Just Thrift processes through 1000’s of items daily. Unfortunately, due to the volume of items we deal with on a daily basis we are only able to guarantee the authenticity of select items within our showcase categories. The items within this category will be labeled with an “Authenticated” tag.

The authentication of these items is processed through an affiliated and authorized third party, which then provides a certificate of authenticity.

Just Thrift has a no return policy.

Most of Just Thrifts inventory is curated through our vast and resourceful network producing items that have been overstocked, returned, or of second use. As most of our pieces are unique and one of a kind we unfortunately do not accept returns.

Our staff does our best to process through and provide accurate descriptions of 1000’s of items daily. If, however the item you received did not match the description provided please notify us at Staff@justthrift.com within 3 days of delivery. Just Thrift may require you to re-ship this item back to its distribution warehouse, at which point we will happily refund your payment.

Please review our return policies Here

Simply fill out the sell your items page.

We will require you to take photos of each item and provide a description in regards to condition, size and brand. Just Thrift will then send you a confirmation of the value of each item. Simply package these items and send them to us using the shipping label provided.

Once received, Just Thrift will send you a direct transfer of funds via Method Agreed Upon. (Electronic Transfer, Mailed Check, PayPal)

For a list of brand name items we accept, please view what we accept

If you live in the Greater Toronto Area you may visit one of our locations and sell to us direct, we pay on the spot!
A tracking number will be provided to the contact information provided, please copy and paste this number into the tracking system provided by the carrier. Typically USPS or Canada Post
Placed orders are typically delivered within one business week. However, depending on the volume and shipping carrier, item delivery times could be expected to take up to 2 weeks.

If you are a local shopper within the Greater Toronto Area, we provide the option for you to pick up your item directly at our shipping warehouse, free of charge.

We require you to pick up your item within 7 business days of your purchase.

View our locations for in store pick up here
First, check to see if your order has shipped, you can do this by looking up your tracking number.

Enter the tracking number you received and check the order status. If your order hasn't shipped within 7 business days, please notify us at Staff@Justthrift.com

If your order has shipped but never arrived, we suggest directly contacting the carrier service directly to resolve this issue. (Typically Canada Post or USPS)
Unfortunately, when dealing with thousands of unique pieces, sometimes there may exist a discrepancy with inventory. If such a case, your funds will automatically be refunded within 48 hours.
Normally we don't provide support during weekends or holidays, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Our typical support hours are: Monday-Friday 10AM-4PM
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